#Bethesda fallout 76 customer support how to#
#Bethesda fallout 76 customer support software#
#Bethesda fallout 76 customer support code#

I responded by saying that my problem was not that I could not remember when my account was created but that it was hacked or suspended. It did not lead to information of when my account was created. I followed the instructions that they gave. They did not read the subject which said “My account was hacked or suspended”. This was the only thing in the ticket that they saw.

#Bethesda fallout 76 customer support how to#

The first response I received from Bethesda support was an email telling me how to log on to my Bethesda account to find the date of account creation. I was sure that they would see the error and reinstate my Fallout 76 account.

I waited patiently for Bethesda to resolve the problem that was obviously an error. I ended up submitting 4 different tickets. I played Skyrim, Fallout 3, Fallout: New Vegas, Fallout 4, and now Fallout 76. Why would Bethesda accuse me of cheating when I had done nothing of the sort? I have been a huge Bethesda fan for years. I put in the comment field that the date of account creation was wrong because I could not remember when it was created. I had to put in information I know was not right just to submit the ticket. The form would not submit until I filled out the required field. One of the required fields was “date of account creation” which I did not remember. Many of the drop-down menus that I had to choose from did not fit the problem I was having and there was no way to choose other options. I had to fill out an online form that had required fields. I used the drop-down menu to choose “My account was hacked or suspended” for the subject field. When I finally got into my account I tried to submit a ticket to customer service to dispute the false accusation of cheating. I was not able to reset my password until the next day. I clicked on the “I forgot my password” link, which did nothing. When I tried to log on to my Bethesda account, It would not accept my password. I found that the only to contest the ban was to submit a ticket to customer service. The only way to contact them is through email, which they only respond to about once a day. I found that there is no phone number to call. I tried to contact Bethesda or ZeniMax Media support.

#Bethesda fallout 76 customer support code#

I have done nothing against the code of conduct that I agreed to. I have never cheated or manipulated the game in any way.

#Bethesda fallout 76 customer support software#

I have never used any third party software to cheat. They pasted in a couple of paragraphs from the code of conduct that said no use of third party cheating software was allowed. It said that my Fallout 76 account had been suspended for cheating. A few days ago I received an email from Bethesda customer service. I feel like I am trying to fight a brick wall.